Terms of service
Thank you for visiting Astor & Co.. The following Terms of Service establish the guidelines and conditions that apply to your use of our website and any transactions carried out through it. By accessing our site or submitting an order, you confirm that you have read and agreed to be bound by the terms described below.
1. Acceptance of Terms
Simply visiting, browsing, or purchasing from our website constitutes your acknowledgment that you have read, understood, and consented to these Terms of Service in their entirety. If you disagree with any portion of these terms, we ask that you discontinue use of our website and services.
2. Modifications to These Terms
Astor & Co. holds the right to amend or revise these Terms of Service at its discretion and without prior notice. All changes become binding as soon as they are published on this page. Your continued use of the website following any updates signals your acceptance of the revised terms.
3. Account Creation & User Responsibilities
Certain areas or features of our website may require you to register for an account. By doing so, you agree to submit truthful, complete, and current information and to maintain the confidentiality of your login details. You bear full responsibility for any activity that occurs under your account.
4. Product Information & Pricing
We make every effort to present accurate product descriptions, pricing, and availability across our website. Despite this, errors may occasionally arise. Astor & Co. retains the right to correct any such errors, adjust pricing, or cancel impacted orders as deemed necessary.
Prices shown may reflect applicable U.S. sales taxes based on your delivery location.
5. Placing Orders & Payment
Submitting an order on our website constitutes an offer to purchase the selected items. A confirmation email acknowledges that we have received your order, but this does not represent final acceptance. Your order is officially accepted only after it has been dispatched and a shipping notification has been issued.
All transactions are handled securely through trusted payment platforms, including Shopify Payments, PayPal, and major credit card networks. We reserve the right to refuse or cancel orders in situations involving payment failures, suspected fraudulent activity, or breaches of these terms.
6. Fulfillment & Delivery
Orders are prepared and dispatched within up to 48 hours following confirmed payment. Tracking information will be sent to your email address once the shipment is on its way.
Delivery times within the United States generally range between 5 and 20 business days. Astor & Co. cannot be held accountable for delays attributable to carriers, adverse weather, public holidays, or other factors outside of our control.
7. Returns, Exchanges & Refunds
All matters related to returns, exchanges, and refunds are governed by our Returns & Refunds Policy. We encourage all customers to review this policy prior to completing a purchase.
8. Intellectual Property
Every element of this website — including but not limited to written content, images, logos, graphics, design elements, and product descriptions — is the exclusive property of Astor & Co. or its licensors and is protected under applicable U.S. intellectual property laws. Reproduction, distribution, or unauthorized use of any such materials is strictly forbidden.
9. Limitation of Liability
To the maximum extent permitted under applicable law, Astor & Co. shall bear no liability for any indirect, incidental, consequential, or special damages of any kind, including but not limited to lost revenue or profits, arising from the use of our website or products.
Under all circumstances, our total liability is capped at the amount the customer paid for the specific product giving rise to the claim.
10. Prohibited Activities
As a condition of using our website, you agree to refrain from activities that include, but are not limited to:
- Violating intellectual property rights or other proprietary interests
- Submitting false, misleading, or fraudulent information of any kind
- Uploading or distributing harmful software, viruses, or malicious code
- Attempting to breach or gain unauthorized access to our systems or user accounts
11. Privacy Policy
Your engagement with this website is further subject to our Privacy Policy, which outlines the manner in which we collect, process, and safeguard your personal information.
12. Indemnification
You agree to indemnify, defend, and hold harmless Astor & Co. and its affiliated partners from any and all claims, liabilities, damages, or costs — including legal fees — arising from your failure to comply with these Terms of Service.
13. Applicable Law & Jurisdiction
These Terms of Service are subject to and interpreted in accordance with the laws of the United States and the State of New Mexico. Any legal disputes arising from or in connection with these terms shall be resolved exclusively within the appropriate courts of the United States.
Contact Us
Should you have any questions or concerns regarding these Terms of Service, feel free to reach out to our team:
Astor & Co. – Customer Support
Email: contact@astorcousa.com