Refund policy
The following Return and Refund Policy has been established in accordance with consumer protection standards and regulations applicable in the United States.
This website is owned and operated by Astor & Co.. For any inquiries regarding returns, order cancellations, refunds, or product exchanges, our support team is available at contact@astorcousa.com.
Order Fulfillment & Delivery Estimates
Orders are typically processed within up to 48 hours from the moment payment is confirmed. Once your order has shipped, tracking details will be delivered to the email address provided at the time of checkout.
Standard delivery across the United States may take between 5 and 20 business days, subject to the chosen shipping method and the carrier handling the shipment.
1. Returns & Order Cancellations
Return requests and order cancellations are accepted under the terms outlined below. To qualify for a return, items must remain in their original condition — unused, unworn, and fit for resale.
Return Request Window
All return requests must be submitted within 14 days of the delivery date to receive authorization. Any request made outside of this timeframe may not be eligible for processing.
Who Covers Return Shipping?
When a return is driven by personal preference — such as a size change, color preference, or a change of mind — the customer is responsible for covering the return shipping costs. In cases where the item is defective, damaged upon arrival, or does not match the original order, Astor & Co. will cover all associated return shipping expenses.
Expected Condition of Returned Merchandise
All returned items must arrive in their original, unaltered condition, complete with original packaging and any attached tags. Products showing signs of wear, washing, damage, or misuse may be refused or may only be eligible for a partial refund at our discretion.
2. Items Not Eligible for Return
- Personal care or hygiene products that have been opened or used
- Products that are custom-made, personalized, or built to order
- Items designated as final sale, including clearance and promotional merchandise
- Digital products or items made available for immediate download upon purchase
3. Conditions Required for Return Acceptance
- The item must be free of any signs of use, washing, or modification
- Original packaging, accessories, and tags must be included in the return
- A valid order number or proof of purchase is required to process the request
4. Refund Evaluation & Issuance
Upon receipt of the returned item, an inspection will be conducted and you will be informed of whether your refund has been approved or declined. Approved refunds will be processed promptly following the review. Please note that the time for funds to reflect in your account may vary based on your financial institution or payment provider.
5. Product Exchanges
Should you wish to swap an item for a different size or color variant, please reach out to our support team directly. In most cases, exchanges are handled by returning the original item and placing a fresh order. If the exchange is warranted due to a product defect or fulfillment error, a replacement will be sent at no charge to you.
6. Defective, Damaged, or Incorrectly Shipped Items
In the event that you receive an item that is damaged, defective, or differs from what you ordered, please get in touch with us as soon as possible. Attach clear photographs of the product along with your order number so our team can address the situation quickly and effectively.
7. How to Initiate a Return or Cancellation
To begin the return or cancellation process, send an email to contact@astorcousa.com including your order number and a brief explanation of your situation.
Once your request has been reviewed and approved, you will receive step-by-step return instructions along with the appropriate return address. We strongly advise using a tracked shipping method to ensure your return arrives safely.
8. Timelines for Refunds, Replacements & Reshipments
All refunds, replacements, and reshipments are subject to the same fulfillment standards: processing takes up to 48 hours, shipping confirmation and tracking details are sent by email, and delivery within the United States generally falls within 5 to 20 business days.
9. Amendments to This Policy
Astor & Co. retains the right to modify or update this policy at any time without prior notice. Any revisions will be reflected on this page and will take effect immediately upon being published.
Customer Support:
Astor & Co.
Email: contact@astorcousa.com