Privacy policy

Astor & Co. takes the privacy of our customers seriously. We are committed to handling your personal information with care and transparency. This Privacy Policy describes the ways in which we collect, use, store, and protect your data, in full compliance with applicable U.S. privacy and consumer protection legislation.

This policy extends to all visitors, browsers, and buyers on our website, as well as anyone who engages with our products or services in any capacity.

1. What Information We Gather

Throughout your interactions with our website or when placing an order, we may collect the following categories of information:

  • Identifying details: Full name, username, or other similar identifiers
  • Contact details: Email address, phone number, and billing or shipping addresses
  • Payment data: Processed securely via authorized payment partners (full card details are never stored by us)
  • Account credentials: Login information if you choose to create an account
  • Browsing data: IP address, browser type, device information, pages viewed, and cookie activity
  • User preferences: Settings related to communications and marketing

2. How We Make Use of Your Information

The data we collect serves defined operational purposes, which include:

  • Processing and managing orders and associated payments
  • Preparing and dispatching purchases (orders are fulfilled within up to 48 hours; delivery in the United States typically takes between 5 and 20 business days)
  • Offering customer support and addressing inquiries in a timely manner
  • Improving website performance, overall user experience, and product availability
  • Sending marketing communications to customers who have opted in to receive them
  • Detecting and preventing fraudulent activity and meeting applicable legal obligations

3. Sharing of Your Information

We do not sell, rent, or exchange your personal information with third parties. Your data may only be shared when operationally necessary, and solely with:

  • Payment processing partners such as Shopify Payments and PayPal
  • Delivery carriers and logistics service providers
  • Vendors supporting email communications, customer service, and our technology infrastructure
  • Government bodies or regulatory agencies when disclosure is legally required

All third-party partners are bound to handle your information responsibly and exclusively for the purposes for which it was shared.

4. How We Protect Your Data

We implement reasonable and industry-standard measures to keep your personal information secure, including:

  • SSL-encrypted data transmission across our website
  • Strictly limited internal access to sensitive customer information
  • Protected storage systems designed to prevent unauthorized access

5. How Long We Keep Your Data

Personal information is retained only for the duration necessary to meet our business and legal obligations, as follows:

  • Order history: Preserved in compliance with U.S. accounting and tax regulations
  • Marketing records: Held until you choose to unsubscribe or withdraw your consent
  • Dormant accounts: Deleted or anonymized after a reasonable period of inactivity

6. Your Rights Regarding Personal Data

Subject to the privacy laws applicable in your state, you may be entitled to:

  • Request access to the personal information we hold on your behalf
  • Ask us to correct any inaccurate or outdated data associated with your profile
  • Request the deletion of your personal information, where legally permissible
  • Opt out of marketing communications at any point

To exercise any of the above rights, please reach out to us using the contact details listed at the bottom of this page.

7. Cookies & Tracking Technologies

Our website makes use of cookies and related tracking tools to optimize site performance, monitor traffic patterns, and deliver a more personalized browsing experience. Cookie preferences can be managed or disabled at any time through your browser settings.

8. Third-Party Links

Our website may occasionally include links directing users to external websites. Astor & Co. bears no responsibility for the content or privacy practices of any third-party platforms accessed through such links.

9. Policy Revisions

This Privacy Policy is subject to periodic updates as needed to align with changes in law or our internal business practices. All revisions will be published on this page and will become effective immediately upon posting.

Last updated: October 2025

10. Get in Touch

If you have any questions, concerns, or requests related to this Privacy Policy or the way your data is managed, please don't hesitate to contact us:

Astor & Co. – Customer Support
Email: contact@astorcousa.com